Refund policy

Refund and Return Policy

At Lamont's Wine Store Cottesloe, we are committed to providing high-quality products and services to our customers. We adhere to the Australian Consumer Law (ACL) to ensure your rights and protections as a consumer. Below is our refund and return policy:

Consumer Guarantees

Consumer Rights

If a product you purchase does not meet basic consumer guarantees, you are entitled to a remedy. Remedies may include repair, replacement, or refund, depending on the nature of the issue.

Major Problems

If a product has a major problem, such as being defective, or significantly different from the description, and/or unusable, you are entitled to contact us for a refund or replacement.

  • This excludes wines from private cellars, museum stock, or back vintage collections.

  • If a wine is from one of the exclusions above the Lamont’s team is entitled to use their discretion at the time of notification to determine if the customer is entitled to a refund or replacement.

Change of Mind

We are not obligated to provide a refund or replacement if you simply change your mind. However, as an added service, we offer a 'change of mind' policy on a case-by-case basis. Don’t hesitate to contact us for details.

Proof of Purchase

To obtain a refund, or replacement you will be required to provide proof of purchase. This can be in the form of a receipt, bank statement, or other evidence of the transaction.

Time Frame

Refunds will be processed in the same manner as the original payment. We aim to process refunds within a reasonable time frame and will inform you if any delays are expected.

Customer Responsibility

If a problem is due to storage or damage caused by you, we are not required to provide a remedy.

Contact Information

For any refund or return inquiries, please contact us at:

  • Email: cottesloe@lamonts.com.au

  • Phone: (08) 9385 0666

  • Address: Lamont's Wine Store, 12 Station Street, Cottesloe WA 6011

We strive to offer excellent customer service and ensure that you are satisfied with your purchases from Lamont's Wine Store Cottesloe. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to us.